Returns Policy

We offer exchanges and credit notes as we want you to be happy with your purchases. Our credit notes are also valid for 12 months and can be redeemed online.
Please choose carefully as Chila Bags is unable to provide refunds unless an item is faulty. If you are unsure or have any questions, please contact info@chilabags.com or call us on +57 3128685019 for help making your purchase. We will always be happy to help you out.

Requests for exchange must be made within 7 days of receiving your order via email to info@chilabags.com.
Returns will only be accepted if items are returned unworn, with the original sale tags attached and in the condition that they were received.

Please note that we are unable to offer returns or exchanges on sale items, unless an item is faulty.

We ask that returned items be shipped via express or registered mail to our Colombian mailing address as below:

Chila Bags
Calle 13 # 34-31
Antigua sala de ventas, Edificio Triangle
Medellin, Colombia
Postal Code: 050021

Please email customer service for a return approval before shipping back the package.

NOTE:

If you refuse a shipment from Chila Bags, you are responsible for the original shipping charges and the cost of returning the package to Chila Bags. This amount will be deducted from your merchandise refund.

If you provide us with a wrong shipping address, we are not responsible for the reoccuring shipping fee.